1. What products do you sell?

We offer a wide range of personal care products, including hair colors, hair creams, face washes, face serums, hair oils, and other beauty essentials.

2. How can I place an order?

You can place an order by contacting us directly via phone, WhatsApp, or email. Soon, our online store will also allow direct shopping.

3. Do you deliver across Pakistan?

Yes, we provide delivery services throughout Pakistan using trusted courier partners.

4. How long will it take to receive my order?

Delivery usually takes 3–7 business days depending on your location. Remote areas may require additional time.

5. What payment methods do you accept?

We currently offer:

• Cash on Delivery (COD)
  
  
• Bank Transfers (details provided at checkout)
  
  
  

More payment options are being added soon!

6. Are your products original?

Yes! All our products are 100% original and sourced directly from authorized distributors and trusted suppliers.

7. Can I return or exchange a product?

Returns and exchanges are accepted within 7 days of delivery if:

• The product is damaged upon arrival
  
  
• You received the wrong item
  (Products must be unused and in original packaging.)
  
  
  

Please check our Refund & Return Policy for full details.

8. What if the product I want is out of stock?

You can contact us to reserve the item, and we’ll notify you as soon as it becomes available.

9. Do you offer discounts or promotions?

Yes, we regularly offer special promotions and bundle discounts. Follow our social media pages or WhatsApp us to stay updated!

10. How can I contact you for inquiries or complaints?

You can reach out to us anytime via:

• Phone/WhatsApp: 0344-4400165
  
  
• Email: Ecommartpro.pvtltd@gmail.com
  We aim to respond within 24 hours.