1. Return Eligibility

We accept returns and exchanges under the following conditions:

• You received a damaged, defective, or wrong item.
  
  
• The product is unused, unopened, and in its original packaging.
  
  
• The return request must be made within 7 days of receiving the product.
  
  
  

2. Non-Returnable Items

We do not accept returns for:

• Used or opened products
  
  
• Items without original packaging
  
  
• Personal care items (like hair colors, creams, serums, oils, etc.) once opened, for hygiene reasons
  
  
• Discounted or promotional items (unless defective)
  
  
  

3. Return Process

• Contact our customer support via Phone (0344-4400165) or Email (Ecommartpro.pvtltd@gmail.com) within 7 days of delivery.
  
  
• Provide your Order Number and pictures of the defective/damaged item.
  
  
• Our team will guide you through the return process.
  
  
• After approval, return the item to the address provided.
  
  
  

Note: Return shipping charges will be the customer’s responsibility unless the mistake is from our side (wrong or defective product).

4. Refund Process

• Refunds are processed once the returned item is received and inspected.
  
  
• Approved refunds will be issued via:
  
  
  • Bank Transfer
    
    
  • Mobile Wallet Transfer
    
    
  • Store Credit (upon customer’s preference)
    
    
    

Refunds typically take 5–7 business days after approval.

5. Order Cancellations

• Orders can be canceled before they are shipped without any charges.
  
  
• If the order has already been dispatched, it must be treated as a Return (following the policy above).
  
  
  

6. Exchange Policy

• Exchanges are allowed if the wrong or defective item was delivered.
  
  
• Exchanges are subject to product availability.
  
  
  

7. Contact Information

For any refund or return-related inquiries, please contact:

Sajid Cartcraft Online
📍 Shop No. 3, 4, New Plaza, Near Rehman Cotton Mill, Takhtbhai
📞 Phone: 0344-4400165
📧 Email: Ecommartpro.pvtltd@gmail.com